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[personal profile] bovil
So my BlackBerry server is up, but my BlackBerry isn't getting messages from it. I'm giving Sprint Corporate Sales/Support the chance to demonstrate whether they're a crack team or just on crack.

It's very likely that I'm not getting messages because the sales team didn't sell me the right add-ons for my "Everything BlackBerry" service contract (which isn't "Everything" but rather is "Everything but Enterprise Support") to allow the server to send me stuff.

Re: BB

Date: 2008-09-16 02:03 am (UTC)
From: [identity profile] bovil.livejournal.com
The sales guy was on crack. The tech support guy was great (well, once I escalated through a non-BB support department and a level-1 BB support department to the expert level).

The new blackberries aren't even on the plan he thought they were, and mine was missing the "BES buy-up" add-on. Working like a champ now.

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Andrew T Trembley

June 2011

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